1. Introduction
Arena Plus Ltd. (“Arena Plus,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, products, and services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), PCI DSS requirements, and other relevant regulations. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal data:
- Identity Information: Full name, company name, job title, date of birth, and nationality.
- Contact Information: Email address, phone number, mailing/billing address.
- Financial Information: Bank account details, transaction history, payment card details (processed in compliance with PCI DSS standards).
- Technical Information: IP address, browser type, device identifiers, operating system, and log data.
- Business Information: Company documents, merchant applications, compliance records.
- Communication Records: Emails, phone calls, support requests, chat transcripts.
3. How We Use Your Information
We use personal data to:
- Provide and operate our financial and technical services.
- Process transactions securely and in compliance with regulatory requirements.
- Verify identity and prevent fraud, money laundering, or terrorist financing.
- Comply with legal and regulatory obligations, including AML/CTF regulations.
- Manage relationships with merchants, partners, and resellers.
- Improve our website, services, and technical infrastructure.
- Communicate important updates, reports, and support information.
4. Legal Basis for Processing
Arena Plus processes personal data on the following legal grounds:
- Contractual necessity – to provide services as agreed with clients.
- Legal obligations – to comply with AML/CTF, KYC, tax, and financial regulations.
- Legitimate interests – to enhance service security, fraud prevention, and business operations.
- Consent – for marketing communications and optional services.
5. Data Sharing and Disclosure
We do not sell or rent personal data. However, we may share your information with:
- Financial Institutions & Banks – for payment processing.
- Regulators & Authorities – when required by law (e.g., AML/CTF reporting).
- Service Providers & Partners – for IT infrastructure, compliance checks, fraud monitoring, or professional services.
- Resellers/Agents – where applicable under partner agreements.
All third parties are bound by strict confidentiality and security obligations.
6. Data Retention
We retain personal data only as long as necessary for:
- Service delivery and contractual obligations.
- Compliance with applicable laws and regulations (including financial recordkeeping requirements).Fraud monitoring and dispute resolution.
When no longer required, data will be securely deleted or anonymized.
7. Data Security
Arena Plus applies strict security measures to protect personal data, including:
- PCI DSS compliance for payment card data.
- Encryption of sensitive information.
- Multi-layered firewalls and intrusion detection systems.
- Access restrictions and staff training.
- Regular audits and security monitoring.
8. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards, such as EU Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
9. Your Rights
You have the following rights under GDPR and applicable data protection laws:
- Access – request a copy of your personal data.
- Rectification – request corrections to inaccurate or incomplete data.
- Erasure – request deletion of your data where legally possible.
- Restriction – request limitation of processing in certain circumstances.
- Portability – request transfer of your data to another provider.
- Objection – object to processing based on legitimate interests or direct marketing.
- Withdraw Consent – where processing is based on consent.
Requests can be made via the contact details below.
10. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyze performance, and provide secure access. Users can manage cookie preferences through browser settings.
11. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of third-party websites.
12. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.